Junior IT Support and Security Analyst

The Opportunity…

In partnership with Intercity, Althaus are looking for entry level self-motivated, driven individuals with a proven passion for IT Support and Cyber Security. This is an exciting opportunity to take the first step in your IT and Tech career in an evolving and growing industry via some initial training.

This is a unique opportunity to gain hands-on experience in various aspects of IT, including cyber security key concepts, troubleshooting and fault finding and Cisco Cyber Security essentials via some initial training. This is an entry level role, the ideal candidate will be eager to learn and contribute to our IT efforts while developing their skills in a supportive environment.

Please note the following:

• We are looking to only hire West Midland based candidates only.
• You will need to have the right to live and work in the UK

The Role...

The typical roles and responsibilities will include:

• Provide first-line technical support to staff and users (via phone, email, or in person)
• Troubleshoot hardware, software, and network issues
• Assist in setting up and maintaining computer systems, printers, and mobile devices
• Monitor IT systems for security alerts or suspicious activity
• Support the installation and updating of antivirus and security software
• Help manage user accounts, permissions, and passwords
• Maintain documentation of systems, procedures, and support requests
• Assist with regular data backups and recovery tasks
• Follow security protocols and report any potential risks or breaches
• Collaborate with senior IT staff on projects and system upgrade

What you'll learn over your 12-week, part-time training (before your interview with the employer):

• Operating systems
• Supporting a customer base
• Vendor support documentation
• Troubleshooting and fault finding
• Infrastructure - Hardware, Software and Applications
• Network Concepts
• Cyber Security
• Common threats, motives and domains
• Improving cyber awareness
• Defending systems, devices and ethics
• Business continuity, disaster recovery and incident response
• Risk assessment
• Cyber security risk assessment

The Person…

We appreciate you will likely be at the very beginning of your IT career, so provided you’re able to confidently demonstrate your interest in the subject, we’ll be more focused on your passion for learning/development and natural fit with our core values, rather than being able to evidence a significant degree of pre-existing technical knowledge. You will need to have the right to live and work in the UK, be based within the West Midlands, and be over the age of 19.