Customer Outreach Specialist

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission.

Your Team:

The Customer Outreach team, a subset of the Customer Experience organization, is responsible for the administration of Bardy’s Customer Outreach program. This program includes the administration of all outbound calls, e-mails, and text-messages to patients, customer accounts, and internal partners (e.g. Account Executives, Clinical Services, and management) regarding patient registrations and the status, use, and return of the company’s medical devices.

Your Role With Baxter:

The Customer Outreach Specialist reports to the Customer Experience Manager at our office in Houston, TX. The individual who occupies this role must provide an exceptional customer experience via excellent communication and an empathetic understanding for our patients. Their focus on the customer’s perspective will be their foundation for ensuring a customer-centric experience in every element of Baxter’s business.

What You'll Be Doing:

• Managing inbound and outbound phone calls, e-mails, and text-messages with customer accounts, patients, and other stakeholders.
• Upload patient data, including the handling of heart monitors, as required.
• Log all customer contact in company systems.
• Follow documented procedures for all activities related to the Bardy Diagnostics Quality System and conduct Quality investigations (e.g. Client discussions, Contact Reports, etc.) as requested by RAQA and management.
• Work cross-functionally and cross-departmentally as required to achieve customer success.
• Demonstrate empathy and skill in decreasing interpersonal conflict, guiding team members to corporate conduct policies, and correcting behavior related to attendance and performance.
• Current expectations are that this role would provide on-site coverage for our first shift (7am-3:30pm); however, this responsibility and these hours are subject to change as the organization continues to grow.

What You'll Bring:

• 1+ years of experience in Customer Service, Call Center, or related function.
• Bilingual (English / Spanish) is a plus.
• Excellent multitasking and organization skills.
• Excellent verbal and written communication skills.
• Excellent computer skills including proficiency in MS Office suite, including MS Excel and MS Outlook.
• Patience, professionalism, and excellent phone etiquette.
• Medical industry experience highly preferred.
• Knowledge of medical terminology preferred.

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The starting hourly rate for this role will be $16.00 per hour.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.