Inventory Specialist

Your Team:

The Inventory Specialist with be a part of the Customer Experience Team who are passionate about digital health and helping cardiac patients through our innovative remote patient monitoring body sensor technologies.

Your Role:

Inventory Specialists are responsible for the pickup, documentation, storage, deposit, and general management of all CAM Patch hardware that passes through the Houston office. In addition to these inventory-related responsibilities, the Inventory Specialists are also expected to perform other Customer Experience tasks within the organization, including but not limited to addressing inbound customer inquiries to Bardy Diagnostics and BDx Solutions with the intent of prioritizing, resolving, or redirecting the call to ensure the satisfaction of Bardy Diagnostics’ customers (patients, physicians, and their staff).

What You'll Be Doing:

• Daily receive incoming devices from USPS or Carrier.
• Management of correspondence with USPS or Carrier representatives.
• Management of all device storage functions, including inventory check-ins, storage room audits, and reports.
• Execution of device refurbishment functions (the breaking down, separation, and distribution or CAM Patch elements), including the re-packaging of elements for refurbishment and the destruction of PHI (Patient Health Information) via secure (HIPAA-compliant) processes.
• Management of scheduling and correspondence with shredding/data-destruction service representatives.
• Production of On-Demand inventory reports at the request of the Customer Experience Team Manager or the Director of Customer Experience; reports may include insight into Houston, Sales Rep (Trunk Stock), or On-site Customer inventories.
• Distribution of Mail-to-Patient products as needed.
• Answer all incoming Customer Experience Team calls promptly and manage them effectively and efficiently, with the overall goal of creating excellent customer experience and industry-leading customer service.
• Address questions and educate customers, sales staff, and patients.
• Redirect calls to subject matter expertservices as defined in protocols.
• Document all calls or correspondences.
• Handle emails/voicemails as assigned.
• Demonstrate empathy and decrease customer tension.
• Promote the value of Bardy Diagnostics cardiac monitoring.
• Must communicate in a professional, empathetic, and diplomatic manner with good voice quality, dictation, and articulation.
• Exhibit a high sense of urgency.
• Identify, document, and escalate potential patient or customer complaints per standard operating procedures.

What You'll Bring:

• High School diploma or equivalent
• 1+ years of experience in customer serive or an inventory control position preferred
• Knowledge of medical terminology preferred
• Excellent multitasking and organization skills
• Excellent verbal and written communication skills
• Computer skills including proficiency in MS Office
• Knowledge of multi-line telephone system
• Excellent customer service skills when interacting with all internal and external clients
• Bilingual is a plus
• Patience, professionalism, excellent phone etiquette

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The starting hourly rate for this role will be $16.00 per hour.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.